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Original Article
Journal of the Korean Home Economics Association 2001;39(9):153-174.
소비자불만족에 대한 대응행동 유형과 판별변수에 관한 연구 - 학원 교육서비스를 중심으로 -
이은희,민남희
A Study on the Complaining Behavior Type about Consumer Dissatisfaction and Its Discriminant Variables -focused on the Educational Services Services of Private Institute-
Eun Hee Lee,Nam Hee Min
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A Study on the Types of Awareness of Cost and Benefit Consumer Complaining Behavior and Its Related Factors - focused on the Educational Services of Private Institutes -  2001 December;39(12)
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